Privacy policy
Last updated: 15th November 2025
This Privacy Policy explains how Whisper Ten (“we”, “us”, “our”) collects, uses and protects your personal information when you visit [whisperten.com] (the “Site”) or purchase from us.
By using the Site, you agree to the collection and use of information in accordance with this Policy.
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1. Information We Collect
We collect information in three main ways:
(1) Information you provide directly
• Contact details (name, email, shipping address, billing address, phone number)
• Order details (products purchased, payment method, delivery options)
• Messages you send us (email, contact forms, social media)
(2) Information collected automatically
When you browse the Site, we automatically receive certain information, for example:
• IP address
• Device type, browser type and version
• Pages viewed, time on page and interactions
• Cookies and similar technologies (see “Cookies” below)
(3) Information from third parties
We may receive information from:
• Payment processors (to confirm payment status)
• Shopify and analytics tools (for site usage and performance data)
• Advertising platforms, where you have interacted with our ads
We do not knowingly collect data from children.
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2. How We Use Your Information
We use your information to:
• Process and fulfil your orders (including payment, shipping and returns)
• Communicate with you about orders, support requests and updates
• Improve and optimise our Site (analytics, page performance, error monitoring)
• Personalise your experience (recently viewed items, cart, recommendations)
• Prevent fraud and maintain the security of our Site
• Send marketing emails where you have opted in (you can unsubscribe at any time)
We will only use your personal information where we have a lawful basis to do so, such as the performance of a contract (processing your order), our legitimate interests (improving our services) or your consent (for certain types of marketing).
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3. Sharing Your Information
We share your personal information with trusted third parties only where necessary to run our business, for example:
• Shopify – our ecommerce platform
• Payment providers – to process payments and refunds
• Delivery and logistics partners – to deliver your orders
• Analytics and marketing tools – to understand site usage and performance
• Professional service providers – such as IT, hosting and legal support
We do not sell your personal information.
We may also share information if required to comply with a legal obligation or to protect our rights, property or safety, or that of others.
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4. Data Retention
We keep your personal information only for as long as necessary for the purposes set out in this Policy, including:
• Orders: generally kept for at least 6 years to comply with tax and accounting obligations
• Marketing data: kept until you unsubscribe or ask us to delete it
• Website logs and analytics: kept for a reasonable period for security and performance monitoring
When we no longer need your information, we will delete or anonymise it.
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5. Your Rights (UK / EU)
Depending on your location and applicable law, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (in certain circumstances)
• Object to or restrict certain types of processing
• Withdraw consent where we rely on consent (e.g. marketing emails)
• Data portability (receive your data in a structured, commonly used format)
To exercise any of these rights, contact us at support@whisperten.com.
We may need to verify your identity before acting on your request.
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6. Cookies
We use cookies and similar technologies to:
• Keep your cart and session active
• Remember your preferences
• Analyse site traffic and performance
• Measure and improve our marketing
You can manage cookies via your browser settings and, where applicable, through our cookie banner / preferences tool.
Disabling certain cookies may affect the functionality of the Site.
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7. Security
We use reasonable physical, technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.
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10. Contact
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
support@whisperten.com