Terms of service
Last updated: 15th November 2025
Welcome to Whisper Ten. These Terms of Service govern your use of our website and the purchase of products from us.
By accessing or using this site, you agree to be bound by these Terms. If you do not agree, please do not use the site.
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1. About Us
Whisper Ten operates [whisperten.com] (the “Site”).
References to “we”, “us” and “our” refer to Whisper Ten.
References to “you” and “your” refer to the person using the Site or purchasing products.
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2. Use of the Site
You agree to use this Site only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use of the Site.
We may modify, suspend or withdraw any part of the Site at any time without notice.
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3. Products and Pricing
We aim to describe and photograph our products as accurately as possible. Minor variations in colour, finish or appearance may occur, especially due to screen differences and manufacturing tolerances.
We reserve the right to:
• Change product prices, descriptions and availability at any time
• Limit the quantities of any products offered
• Discontinue any product at any time
All prices on the Site are shown in GBP unless otherwise stated and may be inclusive or exclusive of taxes depending on your location and applicable law.
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4. Orders and Acceptance
By placing an order on the Site, you are making an offer to purchase the products in your cart under these Terms.
We may accept or decline your order at our discretion. Examples of when we may decline an order include, but are not limited to:
• Product no longer available
• Payment not authorised
• Pricing or description errors
• Suspicion of fraud or misuse
A contract is formed only when we send you an order confirmation email.
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5. Payment
Payment must be made at the time of ordering using the payment methods offered at checkout.
You confirm that the payment method used belongs to you or that you have authority to use it.
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6. Shipping and Delivery
Shipping and delivery terms, including estimated timeframes, are set out in our Shipping Policy, which forms part of these Terms.
We are not responsible for delays beyond our reasonable control (for example, postal delays, customs checks, strikes, extreme weather).
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7. Returns and Refunds
Our Refund & Returns Policy sets out when and how returns are accepted and how refunds are processed. This Policy forms part of these Terms.
Nothing in these Terms affects your statutory rights under applicable consumer protection laws.
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8. Personal Information
Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms.
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9. Intellectual Property
All content on the Site, including text, images, logos, graphics and design, is owned by or licensed to Whisper Ten and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify or create derivative works from any content on the Site without our prior written consent.
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10. Prohibited Conduct
You agree not to:
• Use the Site for any unlawful purpose
• Attempt to interfere with the security or proper functioning of the Site
• Use automated systems (such as bots or scrapers) without our prior permission
• Impersonate any person or misrepresent your affiliation with any person or entity
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11. Limitation of Liability
To the fullest extent permitted by law:
• We are not liable for any indirect, incidental, special or consequential loss arising out of or in connection with your use of the Site or purchase of products.
• Our total liability for any claim arising under these Terms or relating to a purchase shall not exceed the total amount you paid for the relevant order.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud.
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12. Indemnity
You agree to indemnify and hold Whisper Ten harmless from any claims, damages, losses, liabilities and expenses arising out of your misuse of the Site or breach of these Terms.
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13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise.
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14. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
If you have questions about these Terms, contact us at support@whisperten.com.