Shipping policy
Last updated: 15th November 2025.
Thank you for choosing Whisper Ten.
We ship our products from the United Kingdom. All delivery timeframes below are estimates only and begin once your order has been dispatched, not from the time of purchase.
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1. Processing Times
• Standard processing time: 1–3 working days
• During launches, sales or peak periods, processing may extend to 3–5 working days
We’ll email you a shipping confirmation with tracking details (where available) once your order has been dispatched.
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2. Estimated Delivery Times
United Kingdom
• Standard: 2–5 working days after dispatch
International (where available)
• Standard: 5–15 working days after dispatch
These are guide timeframes only. Actual delivery times can be affected by customs, local postal delays, strikes, adverse weather and other factors outside our control.
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3. Shipping Fees
Shipping rates are calculated at checkout based on your delivery address and order value.
From time to time, we may offer free or discounted shipping promotions. These will be clearly displayed at checkout where applicable.
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4. Order Tracking
Where tracking is available, your tracking link will be included in your shipping confirmation email. Please allow up to 24–48 hours for tracking information to update after dispatch.
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5. Incorrect Address / Undeliverable Orders
Please double-check your shipping address at checkout.
• If you contact us before your order is dispatched, we’ll do our best to update the address, but we cannot guarantee changes.
• If a parcel is returned to us due to an incorrect or incomplete address, refusal, or failure to collect, we can either:
– resend the order to a corrected address (additional shipping fee may apply), or
– process a refund minus any original shipping costs and return fees charged by the carrier.
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6. Lost or Delayed Parcels
If your parcel appears delayed, please:
1. Check the tracking link (if available)
2. Check with neighbours / local depot / sorting office
3. Contact the courier if the tracking suggests an attempted delivery
If your order has not arrived:
• UK orders: after 10 working days from dispatch
• International orders: after 25 working days from dispatch
please contact us at support@whisperten.com with your order number. We’ll investigate with the carrier and, where appropriate, arrange a replacement or refund in line with our Refund Policy and applicable consumer law.
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7. Customs, Duties and Taxes (International Orders)
For international orders, customs duties, import taxes and fees may be charged by your local customs authority. These are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.
We are not able to control or predict these charges.
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8. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will apply to orders placed after the updated policy date.
If you have questions, contact us at support@whisperten.com.